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Parenting Hacks, Lifestyle, Wellness & Everything In Between. For Parents-To-Be & Parents-Right-Now. Parenting Hacks, Lifestyle, Wellness & Everything In Between. For Parents-To-Be & Parents-Right-Now.
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FAQs


Why should I use Fifi & Friends products on my baby?

There are many reasons! But in a nutshell: we’ve formulated our products specifically to ensure that they are super safe to use on newborns and sensitive and/or eczema prone skin.

Our formulas contain a minimum number of ingredients and we have eliminated all nasties, so no parabens, sulphates, silicones, or wheat are included in our products, We have used organic ingredients wherever possible. All of our products have gone through an intensive process of testing to ensure what you put on your baby is 100% safe and effective.

Our products are Hypoallergenic and Dermatologically tested. We believe our products are of the utmost quality and are loved by many mums already 🙂

The bottom line answer is NO. We have kept the ingredient count per product to a minimum and we use a high percentage of natural ingredients.

However even natural ingredients used for cosmetic purposes need to be manufactured and processed appropriately, so as any cosmetic product, we have to use a certain level of preservatives to ensure the product lasts and is in a stable form throughout its shelf life, with this in mind we have used natural alternatives where possible, and absolutely no harsh chemicals.


We have a brilliant Daily Bottom Butter which if used daily will avoid nappy rash and keep your baby’s bottom safe and soft. However, if your little one is already suffering from nappy rash, our Protective Nappy Formula acts as a quick skin repairer and soother, with its zinc formula which reduces the loss of tissue fluid and other healing properties. Use this regularly until the rash subsides.

Does Fifi & Friends test on animals?

Absolutely not! We love all living creatures and our ethos is to support nature. In fact, all our products are vegetarian, and 11 out of 15 are vegan.

In the near future, we plan to be a completely vegan brand. We are in the process of obtaining our official international Cruelty-Free badge (it is a very long process!) and will be shouting about it once it arrives.

Are Fifi & Friends products environmentally friendly?

All our materials are recyclable, from our 100% biodegradable wipes to the boxes you will receive your order in. We have done our best to minimise the amount of packaging we use whilst ensuring you receive your products in perfect condition.

How do I make a pre-order?

Fifi & Friends will be accepting pre-orders from August 1st, 2017. The process is simple, select the product you are interested in ordering and click the ‘Pre-order’ button. Once you enter your name and e-mail address and submit, the item will be reserved for you.

When will I be charged for the pre-order?

Once your item is reserved, we will contact you to confirm that you are still happy to proceed with your purchase, once confirmed, we can process your order via a payment link.

When will I receive the item that I have pre-ordered?

We cannot wait for you to try your new Fifi & Friends products, thank you so much for pre-ordering! Our first batch is just about to be finished and you will be one of the first parents to use it! We will notify you by email as soon as we receive them and you should get them a few days after that. Please do join us on social media and let us know what you think, your feedback is most valuable to us!

Can I cancel my pre-order?

When we contact you, following your pre-order, you can choose to proceed with your order or cancel your order.
As we do not take any payment from you until you confirm your order, there will be no need to cancel the pre-order. However, if you do wish to do so, you can send an e-mail to support@fifiandfriends.co.uk

What are the delivery charges?

Fifi & Friends offers Free Standard UK & EU delivery. International Delivery is fixed at £6

Does Fifi & Friends ship internationally?

Yes, we ship internationally

How long will it take to receive my order?

Excluding pre-orders, standard UK deliveries usually take 2-4 working days but can take a little longer during busy periods. If your order hasn’t arrived within 7 days of you placing your order, please contact us.

Europe-wide deliveries will depend on your location within Europe but should take no longer than 10-15 days. International deliveries will vary depending on location, but would usually take 10-21 working days.

What if I want to return an item?

Fifi & Friends has a ‘No-quibbles’ returns policy. If your item arrives damaged, late or you simply change your mind, you can send your product back to us in its original packaging and we will issue a refund or replacement.

Do I have to create an account to purchase products on the site?

No, you can checkout or pre-order as a guest. We only need your name and e-mail address.

Who do I contact if I am interested in selling Fifi & Friends?

Send an e-mail to info@fifiandfriends.co.uk and a member of our team will get back to you.

How can I find more information about Fifi & Friends affiliate program?

Send an e-mail to info@fifiandfriends.co.uk and a member of our team will get back to you.

 

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