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FAQs


Why should I use Fifi & Friends products on my baby?

There are many reasons! But in a nutshell: we’ve formulated our products specifically to ensure that they are super safe to use on newborns and sensitive and/or eczema prone skin.

Our formulas contain a minimum number of ingredients and we have eliminated all nasties, so no parabens, sulphates, silicones, or wheat are included in our products, We have used organic ingredients wherever possible. All of our products have gone through an intensive process of testing to ensure what you put on your baby is 100% safe and effective.

Our products are Hypoallergenic and Dermatologically tested. We believe our products are of the utmost quality and are loved by many mums already 🙂

The bottom line answer is NO. We have kept the ingredient count per product to a minimum and we use a high percentage of natural ingredients.

However even natural ingredients used for cosmetic purposes need to be manufactured and processed appropriately, so as any cosmetic product, we have to use a certain level of preservatives to ensure the product lasts and is in a stable form throughout its shelf life, with this in mind we have used natural alternatives where possible, and absolutely no harsh chemicals.


We have a brilliant Daily Bottom Butter which if used daily will avoid nappy rash and keep your baby’s bottom safe and soft. However, if your little one is already suffering from nappy rash, our Protective Nappy Formula acts as a quick skin repairer and soother, with its zinc formula which reduces the loss of tissue fluid and other healing properties. Use this regularly until the rash subsides.

Does Fifi & Friends test on animals?

Absolutely not! We love all living creatures and our ethos is to support nature. In fact, all our products are vegetarian, and 11 out of 15 are vegan.

In the near future, we plan to be a completely vegan brand. We are in the process of obtaining our official international Cruelty-Free badge (it is a very long process!) and will be shouting about it once it arrives.

Are Fifi & Friends products environmentally friendly?

All our materials are recyclable, from our 100% biodegradable wipes to the boxes you will receive your order in. We have done our best to minimise the amount of packaging we use whilst ensuring you receive your products in perfect condition.

What are the delivery charges?

We offer free standard delivery to the UK on orders of £15 or more.
This will be automatically applied to your order at checkout. Orders under £15 are charged a standard delivery rate of £2.99. Standard UK delivery usually take 2-4 working days and can take a little longer during busy periods. If your order hasn’t arrived within 7 days of placing your order, please contact us.

We offer Next Working Day UK Delivery on orders placed before 12pm, between Monday and Friday at a rate of £5.20. Orders placed after 12pm on Friday or during the weekend will be processed on the following Monday for delivery on Tuesday. Please note, that we cannot guarantee next day delivery.

For deliveries to Europe we offer a fixed delivery rate of £5.99.
Deliveries to Europe usually take 4-8 working days but can take a little longer during busy periods. If your order hasn’t arrived within 10 days of you placing your order, please contact us.

For deliveries to the Rest of World, we offer a fixed delivery rate of £8.50.
Rest of World deliveries usually take 5-7 working days but can take a little longer during busy periods. If your order hasn’t arrived within 14 days of you placing your order, please contact us.

Does Fifi & Friends ship internationally?

Yes, we ship internationally.

How long will it take to receive my order?

Standard UK deliveries usually take 2-4 working days but can take a little longer during busy periods. If your order hasn’t arrived within 7 days of you placing your order, please contact us.

Europe-wide deliveries will depend on your location within Europe but should take no longer than 10-15 days. International deliveries will vary depending on location, but would usually take 10-21 working days.

What if I want to return an item?

At Fifi & Friends we offer a 28-day, hassle-free return policy. In the very unlikely event that your item is faulty, we will, of course exchange or refund your order. Please email us at info@fifiandfriends.co.uk or call us on 0800 144 8200 and we’ll be in touch to put things right.

Do I have to create an account to purchase products on the site?

No, you can checkout as a guest. We only need your name and e-mail address.

Who do I contact if I am interested in selling Fifi & Friends?

Send an e-mail to info@fifiandfriends.co.uk and a member of our team will get back to you.

How can I find more information about Fifi & Friends affiliate program?

Send an e-mail to info@fifiandfriends.co.uk and a member of our team will get back to you.

 

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